| | | At OnlineSurplus.com, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information and how you may access some of the data you provide to us.
As we continue to develop our web site and take advantage of technologies to improve the services we provide, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy last was updated on January 12, 2001.
If you have any questions about this policy you can contact us by using the Contact Us Page.
| What Information Do We Collect?
| We collect various types of information depending upon how you use our site.
| | • | When you order from us, we collect your name, address, e-mail address, phone number and credit card number (with expiration date) or electronic gift card number. We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and retain a record of your purchases.
| | • | When you sign-up for express checkout, we collect your name, mailing address, e-mail address, credit card number and billing address (for verification), birthdate, and password and password clue (in case you forget your password). We also may ask for additional information (e.g., about your favorite brands and interests), but you have the option not to provide it.
| | • | When you submit a question to customer service, we need your e-mail address to respond, and you also may provide us with various information to allow us to answer your question.
| | • | We also may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information on your preferences from another website conducting a promotion or event with us.
| | • | We may acquire customer lists from other parties so that we may invite new people to visit OnlineSurplus.com. Our policy is to acquire only lists of people who have indicated that they are willing to receive email offers. Also, each time we send an email offer, we provide people with the opportunity to opt-out of receiving future email offers.
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| What are Cookies and Do We Use Them?
| A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At OnlineSurplus.com, we use two kinds of cookies, session cookies and persistent cookies.
Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at OnlineSurplus.com. For example, the Session_ID cookie that we ask your browser to hold retains the ID for your shopping cart. Without the Session_ID cookie, you can't add merchandise to your bag and carry it to checkout.
Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At OnlineSurplus.com, we are preparing to use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently (imagine a more "express" express checkout or being greeted when you come to the site). You can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which provides you with the opportunity to decide whether you want to accept it or not. In many instances, the "help" button on your browser tool bar will tell you how you can take these steps.
Cookies can be used by a web site to recognize you. But, that does not necessarily mean any personal information is stored in the cookies. At OnlineSurplus.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (like your address and e-mail address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
We also use cookies to look at how groups-rather than individuals-use our web site.On the web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings and merchandise placement you see at OnlineSurplus.com.
| How Do We Use Your Information?
| We use your information in a number of ways, including the following:
| | • | To improve the content on our web site. For example, we may use cookies to find out which parts of our site or our products are visited most often.
| | • | To enhance your on-line shopping experience. For example, we may use it to recognize you and welcome you to the site.
| | • | For marketing and promotional purposes. For example, we send out e-mails to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., free shipping) on our site.
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| Do We Share Your Information?
| No. All informationg collected by OnlineSurplus.com will not be shared with any third party.
| What Choices Do I Have Regarding Your Use of My Information?
| We provide you with a number of choices regarding our handling of your personal information.
| Is My Information Secure?
| OnlineSurplus.com is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. The firewall meets recognized industry standards and exceeds the standards set by the International Computer Security Association (ICSA).
Encryption is a process by which a message or information is scrambled while it is in transit to OnlineSurplus.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.
| What About Information About Children?
| The Children's Online Privacy Protection Act took effect on April 21, 2000 and imposes certain requirements on web sites directed toward children under 13 that collect information on those children, or on web sites that know they are collecting information on children under the age of 13. We want to let you know that it currently is OnlineSurplus.com's policy not to collect personal information on any person under 13.
If this policy changes, OnlineSurplus.com will revise this portion of its privacy policy and will comply with the requirements of the Children's Online Privacy Protection Act, which include providing notice and choice to each child's parent or guardian before collecting personal information.
Thank you for shopping with OnlineSurplus.com. If you have any questions or comments about this policy, please use the Contact Us Page.
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